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CRM & Siebel Feed

Oracle customer relationship management (CRM), Oracle CRM On Demand and Oracle Siebel resources, news, and support articles.

True Story: Farmers Grows the Insurance Business

Farmers Insurance is an industry leader in deploying technology to grow the business and cut costs. One of their great successes is deploying Siebel CRM for their insurance distribution (agent sales) business. Watch Arron Lamp, Partha Srinivasa, and a cast of real-life insurance agents showcase critical success factors and lessons learned in this interesting 4 minute video.

Aug 31, 2010 3:20pm

New Book Corner Page

In order to provide more space for information, feedback and questions on the new book "Oracle Siebel CRM 8 Installation and Management", I have created a separate blog page.

Aug 31, 2010 12:00am

New Book Corner Page

In order to provide more space for information, feedback and questions on the new book "Oracle Siebel CRM 8 Installation and Management", I have created a separate blog page.

Aug 31, 2010 12:00am

I Am a Ham I Am I Am

So of course I have to let you know about a new video I'm in. But seriously, if you are in Sales, a seven minute investment of your time to watch two new BNET "At The Whiteboard" videos (I'm only in one of them) to learn more about implementing effective sales KPIs and improving CRM adoption among sales users will be well worth your time. Here you go.

Aug 30, 2010 5:18pm

Siebel CRM Example Business Processes

I am often asked by course delegates where they can find business process examples in Siebel CRM.

Aug 30, 2010 12:00am

11 OBI EE 11g Tips: #1 Suppress Chart Animation

Oracle Business Intelligence Enterprise Edition (OBI EE) 11g has been officially launched 51 days ago.

Aug 27, 2010 12:00am

Has Your CRM Project Been in Trouble? Here’s How to Get It Back on Track

 

Today, I  am pleased to have a guest writer on board, and he is Terry Dugan, from our Oracle consulting organization. He was also Oracle Consulting’s International project manager of the year last year.

BY TERRY DUGAN

A project recovery assignment can be one of the most challenging assignments a project manager ever accepts, but it can also be the most rewarding.  Recovering a project is not easy because tensions will be running high, emotions will be hot, and expectations will almost certainly need to be reset. 

Aug 26, 2010 3:44pm

Getting Customers On Board

SJ tracks rail customer satisfaction with Siebel Loyalty Manager

Aug 24, 2010 1:11pm

OpenWorld Update #4: Don't Miss the CRM General Session

anthony_lye_62x79.gif Jump start your OpenWorld quest for CRM knowledge by getting the BIG PICTURE from the man in charge. You don't want to miss the CRM general session presented by Anthony Lye, Senior Vice President of Oracle CRM (a.k.a. "the man").

Aug 23, 2010 4:33pm

Configuration vs. Customization

Whenever we discuss the options to adapt Siebel CRM to the customer's needs, people tend to randomly refer to "configuration" or "customization".

Aug 22, 2010 12:00am
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