Farmers Insurance is an industry leader in deploying technology to grow the business and cut costs. One of their great successes is deploying Siebel CRM for their insurance distribution (agent sales) business. Watch Arron Lamp, Partha Srinivasa, and a cast of real-life insurance agents showcase critical success factors and lessons learned in this interesting 4 minute video.
So of course I have to let you know about a new video I'm in. But seriously, if you are in Sales, a seven minute investment of your time to watch two new BNET "At The Whiteboard" videos (I'm only in one of them) to learn more about implementing effective sales KPIs and improving CRM adoption among sales users will be well worth your time. Here you go.
I am often asked by course delegates where they can find business process examples in Siebel CRM.
Today, I am pleased to have a guest writer on board, and he is Terry Dugan, from our Oracle consulting organization. He was also Oracle Consulting’s International project manager of the year last year.
BY TERRY DUGAN
A project recovery assignment can be one of the most challenging assignments a project manager ever accepts, but it can also be the most rewarding. Recovering a project is not easy because tensions will be running high, emotions will be hot, and expectations will almost certainly need to be reset.
Jump start your OpenWorld quest for CRM knowledge by getting the BIG PICTURE from the man in charge. You don't want to miss the CRM general session presented by Anthony Lye, Senior Vice President of Oracle CRM (a.k.a. "the man").
Whenever we discuss the options to adapt Siebel CRM to the customer's needs, people tend to randomly refer to "configuration" or "customization".