Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011.
Another all time goodie: Loved by power-users, hated by DBAs, unknown to the greater public:
Have a nice day
@lex
If you really have nothing better to do during the holidays (I do hope you have ;-), you could brush up your Siebel Query Language skills a bit by simply browsing the vast array of sample data in the Siebel Sample Database.
How about the Predefined Queries view for a start?
I have to repeat this so often, it's worth another post:
The easiest way is to use Google and add "siebel bookshelf" to your search term.
I have described other ways to search in the Siebel Bookshelf here.
have a nice search
CTRL+ALT+I brings you to the iHelp map. This list of available iHelp items is especially useful when you explore the Siebel Sample Database in your quest for business process examples.
We have already covered many interesting preconfigured business services in our series. The EAI XSLT Service is among the lesser documented. Some time ago, I demonstrated a solution for stripping off the format string from a phone number, using that very business service.
Before I place a link to the content, I would like to give a quick abstract on the EAI XSLT Service.
Instead of clicking the New File button in an attachment list applet, you can simply drag a file and drop it anywhere on the applet.

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