Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011.
I have to repeat this so often, it's worth another post:
The easiest way is to use Google and add "siebel bookshelf" to your search term.
I have described other ways to search in the Siebel Bookshelf here.
have a nice search
We have already covered many interesting preconfigured business services in our series. The EAI XSLT Service is among the lesser documented. Some time ago, I demonstrated a solution for stripping off the format string from a phone number, using that very business service.
Before I place a link to the content, I would like to give a quick abstract on the EAI XSLT Service.
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