In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take.
SAP's newly-announced partnership with Google Cloud at Google Cloud Next raises a number of questions. In this dual-authored post, Jon and Brian share what they've learned to date. Here's why we think this announcement matters to customers - and what you should be tracking as this unfolds.
In this edition of digital media disruptions: why publishers are painfully hooked on third party platforms, and what we can learn from their dilemma. Plus: personalization pitfalls and the problem of algorithmic content.
In this edition: fresh IoT and IBM Watson use cases point to new business models. Plus: using customer data without damaging trust. The banks hits a crossroads with blockchain pursuits; bad coverage ensues. AWS outage in review, and Wall Street gets SaaS jitters.
Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations.
The post Can Google Perspective, Facebook AI and Twitter algos improve web civility?
Mark Zuckberberg's fake news confessional and the strangely-handled AWS outage got me thinking: does the enterprise have a fake news problem? If so, what are the consequences? And what should discerning readers do about it? I review recent events, and prescribe my four point enterprise BS detector.
The post On filter bubbles and AWS outages – does the enterprise have a fake news problem?
In this edition: Uber has a culture problem; retailers still have Amazon problems - but Walmart is getting a clue. Also: get ready for a sonic blast of 5G tech hyperbole. Which passwords does "cloudbleed" impact most? Which collaboration tools are enterprise-ready?
The things I thought I'd never write about in one article: cannabis, devops and cloud ERP. But at Privateer Holdings, these three make a good mix - and a recipe for growth. At the Acumatica Summit, CIO Cuba Flowers told me their story.