In the previous blog post I posted how you can add a Feedback link to your own application. I didn't specify how you can retrieve the Feedback, but got a question about it from Stew. I thought it might be useful for others, so decided to do another post about it.
In APEX 4.0, there's a completely new section called Team Development. Team Development allows you to specify Milestones, Features, To Does ... but also to look into the Feedback.
There haven't been too many times when I have used the tools provided by Oracle to manage net services. Mostly, I take an existing file and change it to suit my current needs. The biggest reason for this is probably because I never quite understood what exactly was being asked for.