I recently ran into an Oracle database bug (version 12c). It's definitely a bug, and there may even be a patch for it, maybe. We've all been in this position, though. There's definitely a bug. We've identified something similar in the Oracle support site bug database. There's a patch for it. How long will it take to get the patch installed? Can I even install the patch on an Oracle Database Appliance (or Exadata or whatever other special circumstance)? What happens if the patch doesn't fix the specific issue?