Delphix customers include top companies across a wide range of industries, most of them executing around the clock. Should a problem arise they require support from Delphix around the clock as well. To serve our customers’ needs we’ve drawn from industry best-practices while recently mixing in an unconventional approach to providing the best possible customer service regardless of when a customer encounters a problem.
Several years ago, I gave a presentation on corporate open source anti-patterns. Several of my anti-patterns were clear and unequivocal (e.g., don’t announce that you’re open sourcing something without making the source code available, dummy!), but others were more complicated.
By Orgad Kimch, Principal Software Engineer. Originally posted on Openomics blog.
Dear valued Partner,