It's not easy to change how a business uses data. Now trying doing that at Target scale. At Domopalooza 2017, Target's Ben Schein and Lisa Roath shared their data adventures from the BI team and business user view. In this installment, I look at how Schein used Domo to build momentum for real time data at Target - and how decision making is changing as a result.
In this edition: why technical bankruptcy is innovation quicksand. Also: IBM changes the enterprise blockchain debate with its blockchain as a service offering. Plus self-disruptive CIOs, ERP lawsuits, and diversity gets real. Your whiffs include, of course, United Airlines and its wardrobe (policy) malfunction. But that's not the only whiff of note.
Who isn't a "data-driven" business these days? At Domapalooza 2017, I met a Domo customer that's walking the walk. Colony American Finance CIO Matthew March shared how lean IT helps them excel. It's also a cloud BI story, moving from spreadsheet chaos to business actions. March has numbers to back it up - including a 100 percent company-wide adoption rate.
In this edition: A look beyond the robots, into emotional intelligence and culture change where humans can - in theory - make the difference. Plus: Google's enterprise cloud play gets a harder look, and new pieces on re-inventing talent, DBAs, and, alas, net neutrality.
My retail reviews hit on the myths and realities of the omni-channel - now it's time for AI and predictive. First up? Everseen, an Irish upstart and pioneer in AI Point of Sale technology. But as my talk with CEO Alan O'Herlihy shows, the next retail giant Everseen is set to take on is Amazon, as in Amazon Go. The checkout-free future of retail is firmly in Everseen's sights.
The Integrated Reporting movement presents a compelling new reporting framework that helps companies truly quantify their assets - and reckon with their exposure. So why isn't this approach more widely adopted? Intacct CTO Aaron Harris gave me his view of why Integrated Reporting matters, and how cloud integration and APIs tie in.
Once the snow clears, silly season hits. Just in the nick of time, Jon and Brian have your enterprise keynote survival guide ready. Tips for attendees come first, but vendors must survive their own keynotes also, so we've got tips for vendors as well.
In this edition: grasping AI's limits/possibilities through field lessons and use cases. Also: Google's push to become an enterprise cloud player gets a close look at Google Cloud Next. International Women's Day raises questions on women in tech progress.
In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take.
SAP's newly-announced partnership with Google Cloud at Google Cloud Next raises a number of questions. In this dual-authored post, Jon and Brian share what they've learned to date. Here's why we think this announcement matters to customers - and what you should be tracking as this unfolds.
In this edition of digital media disruptions: why publishers are painfully hooked on third party platforms, and what we can learn from their dilemma. Plus: personalization pitfalls and the problem of algorithmic content.
In this edition: fresh IoT and IBM Watson use cases point to new business models. Plus: using customer data without damaging trust. The banks hits a crossroads with blockchain pursuits; bad coverage ensues. AWS outage in review, and Wall Street gets SaaS jitters.
Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations.
The post Can Google Perspective, Facebook AI and Twitter algos improve web civility?
Mark Zuckberberg's fake news confessional and the strangely-handled AWS outage got me thinking: does the enterprise have a fake news problem? If so, what are the consequences? And what should discerning readers do about it? I review recent events, and prescribe my four point enterprise BS detector.
The post On filter bubbles and AWS outages – does the enterprise have a fake news problem?
In this edition: Uber has a culture problem; retailers still have Amazon problems - but Walmart is getting a clue. Also: get ready for a sonic blast of 5G tech hyperbole. Which passwords does "cloudbleed" impact most? Which collaboration tools are enterprise-ready?
The things I thought I'd never write about in one article: cannabis, devops and cloud ERP. But at Privateer Holdings, these three make a good mix - and a recipe for growth. At the Acumatica Summit, CIO Cuba Flowers told me their story.
In this edition - the collaboration market heats up, and the founder of Linux calls BS on tech "innovation." Weekend news steals the show, with SAP winning an indirect access court case with a bitter aftertaste. Uber gets called out for by a female ex-employee, and Yahoo is an open door - for customer data.
Booking a flight is not what you'd call frictionless. Making sure you get that flight at the best price is worse. Hopper set about to change that. In the process, they've learned plenty on push marketing, conversions, and earning customer loyalty. Hopper's Dakota Smith shared how they've become a major player in mobile flight bookings - and how product analytics from Mixpanel paid off.
In this edition: why IoT adoption is slowed by lack of open standards. And: why tech companies are taking action on H-1Bs, and that's not all. Feature charts erodes trust; does AI erode the middle class? Your whiffs include Megadeth getting puppet-mastered, and IoT devices running amok.
I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon's shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here's a five point roundup, complete with graphics and videos.
Mark Finnern's career is steeped in community. The danger is to build an enterprise community that is sterile and flat. That doesn't impress buyers or improve customer experience. During a recent video shoot, Finnern and I discussed the art of enterprise community.
At Inforum 2016, I nabbed an exclusive sit-down with Mike Bolvin of Graybar Canada to learn about his experience with Infor's Pricing Science for Distribution. Bolvin shared their early results, and challenges overcome.
In this edition: financial software nears closer to modernity, and Dinosaurs trample Unicorns (usually). Plus: the ethics, surprises, and dark side of AI (poker has fallen!). Customer service is bogging us down with useless "empathizers." Your whiffs include premature desolation, a Southwest (dis)service, and, of, course, bad Super Bowl commercials.
In this on-site podcast, live from the annual Acumatica Summit, Brian Sommer and Jon Reed discuss the latest moves from this high growth cloud ERP upstart. The guys discuss Acuamtica's multi-cloud message, their surprise integration with Salesforce, and whether their "deploy anywhere" architecture might prove to be problematic at scale.
In this brief satirical effort, Brian and Jon present you their "Vendor Innovation Keynote Survival Guide" and BS Detector. Advice for vendors on what not to do, advice for attendees, e.g. "bring your safety glasses." The guys cover drones delivering pizza, auto-driving cars on stage, celebrity keynotes, stand-up comics from hell, and other keynote mishaps. We also cover all the hot topics that all vendor will suddenly be doing incredible amazing things with, e.g.
In the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a successful enterprise communities, and where companies run into trouble.
The Acumatica Summit provided the first - but likely not the last - blockchain keynote demo of the year. This one had some legs, with live product from Acronis. I spoke to the Acronis team afterwards, and shot a quick video. My chat with two Hyperledger enthusiasts adds more on why 2017 is a big year for blockchain. Not for hype, but for proving use cases at scale.
Retail is tough, but online retailer Shoebacca is winning. At the Acumatica Summit, I found out how they are pulling it off. Shifting from internal IT hassles to a customer focus is a big piece of the puzzle. So is reaching millennials. Shoebacca shared why they took the early adoption risk with Acumatica Commerce.
In this live, on-site podcast from the Acumatica Summit, Jon Reed of diginomica talks to Acumatica CEO Jon Roskill about the state of cloud ERP and Acumatica's direction. Roskill shares his views on the multi-cloud and why customers expect to move from cloud to cloud without being tied to one vendor. The guys also discuss why open APis are key to modern ERP. Then there is the problem of project failure/cost overruns due to excessive customization.
In this edition: why AI exposes vendors who aren't ready, and why marketers aren't ready for AI. Plus: contrasting skeptics and optimists on robots on the robotic future of work. And yeah, we've got your Trump versus tech companies roundup.
To polish my analytics chops, I took a 24 class analytics course online. Here's my review of The Great Courses' Big Data Analytics offering - as well as some big data misconceptions highlighted by the instructor. Short version: this course works well for certain skill levels, but not others.
I don't see a good deconstruction of clickbait often. A recent piece by FirstRound makes the case, while presenting a worthwhile alternative. Content that solves customer problems wins. Here's how it's done, and how it's measured - along with my critical review.
Eric Kimberling of Panoroma Consulting has some interesting views - and data - on cloud ERP adoption. But when we got into a back-and-forth about cloud ERP versus SaaS, it led us to the age-old ERP issue of over-customization.
In this edition - the World Economic Forum (WEF) sets a thoughtful/problematic tone for AI and the digital economy. Plus, data scientists are ticked off about a post about... the elusive art of data science. Your whiffs include: the twenty biggest BS buzzwords in tech, a blog post that wasn't, and of course - Windows 10.
Retailers have learned the hard way - getting closer to the customer takes more than e-commerce. At NRF 2017, Vibram's Giuseppe Grandinetti told me how they've achieved good results on the way to an ambitious goal: becoming a "consumer-to-business" company.
Not all BI projects are created equal. At NRF 2017, I found out how Aldo achieved a 90 percent mobile BI adoption rate. The bigger story is about giving employees the data they need to be effective - no small feat in modern retail.
There's enough omni-channel promo at NRF 2017 to make your head spin. Jeff Barnett, Salesforce Commerce Cloud CEO, dispelled some of the myths of the omni-channel. He shared stark data about retail disruption, but also some ways forward.
In this edition: When AI algos fail, and robots don't like bureaucracy either. Plus: SAP goes with Leonardo for IoT, while Salesforce Einstein gets an assessment. Blockchain for supply chain, ransomware on the rise, and snarky strikethroughs.