SOA

Clemens Utschig puts his focus on SOA for the java developer.

EBS

New this week at the Oracle E-Business Suite Technology blog:

OCFS2 for Linux Certified for E-Business Suite Release 12 Application Tiers

Contributions by Angela Golla, Infogram Contributor

Oracle E-Business Suite Upgrade to Release 12

Many Oracle E-Business Suite customers are now faced with the task of upgrading to Release 12. Luckily, there are some terrific resources available on TechNet. Check out the following:

Oracle Infogram - Published primarily for Oracle Priority Support customers 

 Chris Warticki's Blog - Oracle Support

 Supporting our Customers

Plenty of people have been cautiously optimistic about Oracle's acquisition of Sun. Many, like myself, have resigned ourselves to the idea -- and have been hoping against hope that the fallout wouldn't be that bad.

Well, guess what? It's that bad.

Contributions by Angela Golla, Infogram Contributor

For some reason this February seems to be a magical month and I'm not talking about a visit to Disney World Orlando. 
Over the last weeks I received allmost daily one ore more panic calls from customers or sales colleagues who need a solution 'yesterday' but at latest the next weekend.  The problems are often related to one or a bunch of service request and their progress.  Because my answer is almost every time the same I guess it would be good to write it down and 'share it with the world'.

Timing

When it comes to Working Effectively with Support, it really boils down to one key area: Synchronization.
The more synchronized you are with support, fewer service requests are created and the ones that are created are solved quicker.  Details here.  Comments welcome.

-Chris Warticki

Hi! I've recently moved over to My Oracle Support Community. You’ll find me active in the Community: Using My Oracle Support.  Look for me occasionally in the Community Spotlight, Headlines or if you ask a question I may be the one helping you or facilitating finding an answer. 

I'll post a periodic link from the Community to my support blog.

Contributions by Angela Golla, Infogram Contributor

Get more value out of your Oracle investment

Contributions by Angela Golla, Infogram Contributor

Contributions by Angela Golla, Infogram Contributor

Here is what I recommend:

The Service Request Fastpass that I wrote about last July has now expanded.  Priority Handling is now being delivered for E-Business Suite, Fusion Middleware, Siebel, and PeopleSoft Service Requests. What does that mean?  How does one receive Priority Handling, you ask?

By linking a configuration to your service request, Oracle can automatically search its vast knowledge base to solve your problem quickly and more effectively.

Contributions by Angela Golla, Infogram Contributor

Earthquakes, tornados and other diasasters can strike any data center. Here is a new article on using Oracle Grid Control and Data Guard to build a disaster proof production environment.

The Oracle CRM marketing team has put together a quick demo on youtube to show a sneak peek at just one of the many new features in the next release of Oracle CRM On Demand. "We're calling it (and I hope you're sitting down) Oracle CRM On Demand Release 17!"
http://www.youtube.com/watch?v=I-0qDnLHVDo

Contribution By Angela Golla, Infogram Contributor

On January 27, 2010, Oracle announced it finalized its acquisition of Sun. Learn more at: http://www.oracle.com/us/sun/index.htm

On Steven Chan's blog there is a new posting that many DBAs and sysadmins on eBusiness suite 11i will look forward to.
"With the introduction of CPU Cumulative Patches for Oracle E-Business Suite Release 11i10 CU2, starting with CPUJan2010, things have changed in an important way. E-Business Suite Release 11i sysadmins now have a convenient way of getting up-to-date on the latest Critical Patch Updates with a single patch."

As many of you may have known Oracle has been moving towards adding Sun microsystems to the list of other high level aquired companies. This week that aquistion was finalized. This is big news for our customers who run Oracle applications on Sun machines. On Wednesday, January 27th, 2010, Oracle hosted several webcasts to discuss the strategy of the combined company and how our customers will see improved performance and greater ROI.

• My Oracle Support

PeopleSoft

I just noticed a PeopleSoft Wiki out there. The wiki is one of the better concepts of the new Web 2.0 apps (think of how many times you've used Wikipedia in the last month and you'll see what I mean). So I submit for your consideration the (unofficial) PeopleSoft Wiki

Contributions by Angela Golla, Infogram Contributor

PeopleSoft 9.0 Business Process Maps are now available in PDF format on My Oracle Support. The link to the My Oracle Support posting is below.