Companies that traffic in free open source software don't make their money selling licenses. They make it by selling support. What's that really worth? What does a company get for support fees vs. just grabbing the software and using it with no help from the developer? What kind of company should pay for support, and what kind of company can do without it?

Though it's struggled when it comes to kicking in doors in the consumer market, Linux has clearly found a welcome home in the enterprise, and it appears to be making itself more comfortable with each passing day.

To read the entire article at its source, please refer to What Does a Linux Support Contract Buy?